- What We Do
- Our Impact
- Adopt a Pet
- Celebrate Your Pet
- Save Pets Now
We may connect information collected automatically with information we may already have about you. If we are able to identify you as a PetSmart Charities supporter, we may, for example, link your activity on our website to your activity in one of our Adoptions Centers. This allows us to provide you with a personalized experience regardless of how you interact with us – online, in-person, mobile, etc.
In order to provide the best online experience possible, we also use these technologies for reporting and analysis purposes, such as how you are using our website, performance of our outreach efforts, and your response to those outreach efforts.
In certain instances, we allow third-party organizations to collect certain information from you when you visit our website and to use that information to provide requested services and information to you. These parties typically use a cookie or a third party web beacon to collect this information.
If you access the PetSmart Charities website through a mobile device, the same type of information outlined throughout this policy may be collected.
In order to improve your online experience, help with fraud identification, and to assist our representatives in resolving issues you may experience in completing online donations or other online activities on our site, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and specific actions taken on pages visited (e.g., information entered during donation process), and browser information.
PetsmartCharities.org includes social media features, such as the Facebook interactive buttons, Google Plus, YouTube, Instagram and Twitter widgets. These features may collect information about your IP address and which page you’re visiting on our site, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
We may collect data that’s publicly available. For example, information you submit in a public forum (e.g., a blog, chat room, or social media) can be read, collected, or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.
We also may obtain information provided by third parties. For instance, we may obtain information from organizations that can enhance our existing supporter information to improve the accuracy and add to the information we have about our supporters (for example, adding address information). This improves our ability to contact you and increases the relevance of our outreach efforts by providing better information that may interest you.
Certain mobile devices contain geo-location tracking capability. We may use such capability or other geo-location tracking technology for outreach and analytical purposes.
Examples of how we may use the information we collect include (but are not limited to):
When you make a donation to PetSmart Charities we will collect your name, mailing address, phone number, e-mail address and billing information, as well as credit/debit card information. This information enables us to contact you in the event of payment processing difficulties, verify or respond to your donation, and deliver services and information about PetSmart Charities to you. If you authorize us to do so, we will retain your credit/debit card information to process recurring payment transactions.
PetSmart Charities will not sell, trade or share a donor’s personal information with anyone else nor send donor mailings on behalf of other organizations, unless a donor has given PetSmart Charities specific permission to do so. We may share information in limited circumstances as described in this Policy, including the following:
We share the information we collect within PetSmart Charities. We also share information with organizations that are closely associated with PetSmart Charities, such as PetSmart, Inc., PetSmart Store Support Group, Inc., PetSmart Puerto Rico, PetSmart Charities of Canada and PETM Canada Corporation (“Associate Organizations”). PetSmart Charities and these entities may use this information to contact you about information and charitable opportunities that may be of interest to you or for other outreach purposes.
We may share the information we collect with organizations that provide internal operations and administrative support services to us (such as printers, e-mail marketers, mobile marketers, analytics providers, web hosting providers, call center service providers, sweepstakes vendors, payment processors, or data enhancement providers) (“Service Providers”) or help us with our outreach efforts. These organizations may need information about you in order to perform their functions. If we share your personal information with these organizations, it is on a confidential basis and the Service Providers are not authorized to use the personal information we share with them for any purpose other than providing services for PetSmart Charities.
We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our organization, our supporters, pets in the care of organizations that we work with, the public or others.
At your direction or request, we may share your information.
We may communicate to you information from other organizations. In such cases, we do not provide your personal information to them and they will not know your identity unless you choose to transact with them, in which case their privacy policies will govern your relationship. With your consent, we may share your personal information with other organizations that are not part of PetSmart Charities. These organizations may use the information we share to provide special opportunities to you.
We may share aggregate non-personally identifiable information (information that does not directly identify an individual) with third parties for any lawful purpose.
If some or all of our assets are sold or transferred, we may transfer the corresponding information regarding our supporters. We also may retain a copy of that supporter information.
You may “opt out” of certain PetSmart Charities outreach communications. Most of our communications are sent by email and direct mail, though you may also opt out of other types of communications. You may also access or change your personal information or ask us to do so.
To opt-out yourself:
If you “opt out” of PetSmart Charities’ communications, you may continue to receive communications from PetSmart Charities and its Service Providers such as donation confirmations, communications directly related to a pet adopted through our Adoption Centers, and other specific administrative information related to your relationship with PetSmart Charities. Your information will remain in our database marked as inactive so that you no longer receive outreach materials from us.
If you need our help:
Attn: Privacy Officer
19601 N. 27th Avenue
Phoenix, AZ 85027
More Details on How to Opt-Out
If you do not wish to receive outreach mail directly from us, you may opt out by logging on to PetSmartCharities.org to access and change your profile information and preferences if you have an online account with us, or by calling 1-800-423-PETS (7387) (U.S. residents) as described above.
If you do not wish to receive outreach telephone calls from us, you may opt out by logging on to PetSmartCharities.org to access and change your profile information and preferences if you have an online account with us, or by calling 1-800-423-PETS (7387) (U.S. residents) as described above. This opt out does not apply to operational phone calls including, for example, confirmation of pet location.
If you do not wish to receive outreach e-mails from us, you may opt out by logging on to PetSmartCharities.org to access and change your profile information and preferences if you have an online account with us, or by calling 1-800-423-PETS (7387) (U.S. residents) as described above. You may still receive select e-mails from us if you have requested or otherwise accepted them through one of our Service Providers, but you may discontinue these e-mails by canceling your subscription to those services.
You also have the ability to opt out of outreach e-mails on the “unsubscribe” link included in each outreach e-mails or by updating your profile via the “Update Profile” link at the bottom of our outreach e-mails.
Sharing with Other Organizations (for their outreach purposes)
If you do not wish us to share the personal information we have collected with other unaffiliated organizations for their outreach purposes, you may opt out by logging on to PetSmartCharities.org to access and change your profile information and preferences if you have an online account with us, or by calling 1-800-423-PETS (7387) (U.S. residents) as described above.
We may distribute mobile outreach text messages to mobile devices of supporters who have requested this information.
To opt out of a specific mobile messaging campaign, reply "STOP" to text messages we send you.
To opt out of all mobile messaging, follow the phone manufacturers’ directions on how to delete cookies or other technology received from our mobile website. For many phones, you will go to the Settings function to do this.
Online - PetSmartCharities.org Cookies
The Help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services may not be provided to you, and accordingly, you may not be able to take full advantage of all of the PetSmartCharities.org features (i.e., you will be able to browse the site, but may not be able to use certain features).
Online - Third-Party Cookies
Certain organizations provide services that analyze information regarding visits to PetSmartCharities.org. They use technology such as cookies and web beacons to collect this information. The Help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services may not be provided to you.
Third-Party Automated Information Collection
If you are a California resident and have an established relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties, for the third parties’ direct outreach purposes, during the preceding calendar year. To request a notice, please submit your request to PetSmart Charities, Inc., Attn: Privacy Officer, 19601 N. 27th Avenue, Phoenix, AZ 85027. Please allow 30 days for a response.
In order to keep your personal information accurate and complete, you may access or update some of it in the following ways:
If you have created a PetSmartCharities.org account, you may log in and update your personal information. You may also call 1-800-423-PETS (7387) and ask for the information you are trying to access or change. Please note that you may need to ask for a manager.
We maintain administrative, technical and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
"Phishing" is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through e-mail.
PetSmart Charities recognizes the particular importance of protecting privacy where children are involved. We do not knowingly collect personally identifiable information online from children under the age of 13.
If you have general questions or concerns about how we use your personal information, please contact us at:
1. E-mail: Info[at]petsmartcharities[dot]org
PetSmart Charities, Inc.
Attn: Privacy Officer
19601 North 27th Avenue
Phoenix, AZ 85027
3. Phone: Toll-free: 1-800-423-PETS (7387) (U.S. Supporters) or (Toll) 1-321-309-9065 (Supporters Outside of the U.S.) You may need to ask for a manager.
Revised October 2015